Performance Management Referrals
Performance Management Referrals, commonly referred to as formal EAP referrals ― or as we like to call them, Work Performance Improvement Coaching cases ― are based upon a pattern of unacceptable work performance. Our Work Performance Improvement Coaching services can help employees make needed changes in their performance. Examples of issues we can help with include:
Work-quality problems: Missed deadlines, errors
Attendance/Tardiness: Abuse of breaks
Conduct/Appearance: Conflict, hygiene issues, judgment
Attitude/Demeanor: Complaints from co-workers, customers, overreactions to feedback, etc.
We begin by assessing each employee's situation, identify their unique needs, and then help them create an action plan for improvement.
Click on the picture below to view a Continuum video from Susan Merwick on the 3 "R's" of Management Referral