Employee outlook and job performance can dramatically improve with an often overlooked resource... EAP counseling.
Employee assistance program services have historically been measured by utilization and program features, which are unable to truly reflect EAP effectiveness. Having reliable, scientifically validated benchmarking provides the means to assess the impact of EAP services, based on data that is relevant to the employer. Such as Continuum EAP’s 2015-2016 outcomes for its counseling clients, which show significant improvement in job performance markers and positive changes in employee outlook.
These results are based on a five question self-assessment taken at the beginning and end of the EAP counseling experience. This new benchmarking tool — The Workplace Outcome Suite — has been endorsed as a best practice by the Employee Assistance Professionals Association.
The five areas measured in the Workplace Outcome Suite include:
1. ABSENTEEISM – number of hours in the last 30 days the employee missed work due to the concern that brought them to their EAP.
2. PRESENTEEISM – evaluates how distracted the employee is at work due to their EAP concern.
3. WORK ENGAGEMENT – focuses on how involved and stimulated the employee is by his/her job.
4. WORK DISTRESS – concentrates on the employee’s sense of “dread” about going to work.
5. LIFE SATISFACTION – a general measure of personal well-being or quality of life.
Continuum EAP's 2015-2016 WOS results:
Absenteeism down 30%
Presenteeism down 28%
Work engagement up 9%
Life satisfaction up 19%
Work distress down 28%
How do these results affect the workplace? Chesnut Global Partners, the Workplace Outcome Suite developer, reports, “Absenteeism and presenteeism effects are particularly strong, likely producing cost-savings through productivity enhancements that may exceed the expense of the EAP itself.”
If your organization is not a Continuum member company, be sure to ask your EAP provider if they track outcomes data, too.
For national study results, visit: http://chestnutglobalpartners.org/Portals/cgp/Publications/WOS-Annual-Report-2016-06-06.pdf