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Intake Coordinator (part-time)

Continuum EAP is seeking a part-time Intake Coordinator. The primary responsibility of this 25-30 hours a week position is to provide the best possible customer experience for all individuals reaching out for services. The Intake Coordinator is responsible for coordinating all aspects of the client intake process, establishing and maintaining positive relationships with customers, member companies and referral sources, and is responsible for helping to maintain our affiliate provider system.

To be a successful Intake Coordinator with Continuum EAP, you will be skilled in the use of multiple software applications, be a known expert when it comes to juggling multiple tasks to completion, always be a stickler about adhering to work details and absolutely love the art of communication and relationship building with not only customers but also our extended professional panel. This position will be responsible for basic report generation and assisting with Continuum’s website and social media.

Core duties and responsibilities:

  • Provide an impeccable customer service experience.
  • Use good judgement in all interactions with customers and maintain confidentiality.
  • Be a primary scheduling coordinator and accurately enter client information.
  • Develop rapport with regular callers and keep hold time to a minimum on every call.
  • Collaborate daily with office staff members to coordinate services to both clients and the organizations we serve.
  • Greet scheduled clients and provide intake paperwork and monitor for completion.
  • Coordinate the process and manage cases that are seen by affiliate providers outside of Lincoln.
  • Champion the entire intake workflow process to completion for each client and provide regular input for improved methods to streamline the intake process and client experience.
  • Demonstrate initiative and problem-solving skills in a variety of work projects.
  • Scan documents to keep client files updated.
  • Provide basic office support services including typing and copying.

Qualifications:

  • Experience and/or demonstration of good communication and public relations skills.
  • Experience and/or demonstration of autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities. Experience and knowledge of software programs and data entry.

Salary and benefits:

  • Salary range is $14-$16 per hour depending on experience level. Benefits include accumulating PTO and paid holidays.

We are anxious to meet you if you are a team collaborator, can work under pressure, consider yourself optimistic, want to grow in your position and would enjoy working in a fast-paced environment.

Our Customers Say it Best

  • Hexagon Lincoln
    Hexagon Lincoln

    “Hexagon views Continuum EAP as a key business partner and a valued resource for our employee populace. Continuum provides high-quality — and confidential — educational and counseling services for “Team Hexagon.” The professional staff is always available and willing to help at a moment’s notice.”
    - Matt Becker, Human Resources Manager, Hexagon Lincoln

  • NebraskaLand National Bank
    NebraskaLand National Bank

    “Continuum has been such a great benefit for NebraskaLand National Bank. Once a month we offer employees a “Lunch ‘N Learn” where we feature a Continuum HelpNet webinar and provide lunch. We have received great feedback from employees and attendance continues to increase each month.”
    - Stacey Dawkins, Human Resources, NebraskaLand National Bank

  • Lincoln Electric System
    Lincoln Electric System

    “Continuum is a great resource for LES. They proactively provide workshops to address issues in today's work environment and customized on-site training. Their staff has been helpful and effective.”
    - Julie Panko Haberman, supervisor, Learning & Development, Lincoln Electric System

  • Duncan Aviation

    "We look to Continuum as a strategic partner, in helping our employees cope with stress at work and at home, which leads to improved work performance, decreased absenteeism, and greater workforce retention."
    - Leon Holloway, Team Member Services Manager, Duncan Aviation

  • Assurity Life Insurance
    Assurity Life Insurance

    "Continuum is part of Assurity's high performance culture. Trust has been created for associates who use their services for personal life issues but also for work issues whether they refer themselves or a supervisor refers them. Continuum's expertise demonstrated by all staff aligns to our mission and values and helps associates understand there are resources available for them and their families. The value the Assurity Team receives from Continuum is a measure of performance and risk management. I have worked with them for over 20 years and would choose them over the other two employee assistance programs that I have worked with."
    - Jan Zoucha, Assurity Life Insurance

  • NE State College System
    NE State College System

    "The Nebraska State College System has been very pleased with the services we've received from Continuum. Continuum's experience and expertise have served our employees and College administrators very well. Continuum is extremely responsive and skilled at coaching, consulting, and providing a variety of employee assistance services. In addition, our employee feedback from training sessions has been very positive."
    - Kristen Petersen, General Counsel & Vice Chancellor, NE State College System

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