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EAPs improve employee performance

Employee outlook and job performance can dramatically improve with an often overlooked resource... EAP counseling.

Employee assistance program services have historically been measured by utilization and program features, which are unable to truly reflect EAP effectiveness. Having reliable, scientifically validated benchmarking provides the means to assess the impact of EAP services, based on data that is relevant to the employer. Such as Continuum EAP’s 2015-2018 outcomes for its counseling clients, which show significant improvement in job performance markers and positive changes in employee outlook. 

These results are based on a five question self-assessment taken at the beginning and end of the EAP counseling experience. This new benchmarking tool — The Workplace Outcome Suite — has been endorsed as a best practice by the Employee Assistance Professionals Association.

The five areas measured in the Workplace Outcome Suite include:

  • Absenteeism: Number of hours in the last
    30 days the employee missed work due to
    the concern that brought them to their EAP.
  • Presenteeism: Evaluates how distracted the
    employee is at work due to their EAP concern.
  • Work Engagement: Focuses on how involved
    or “stimulated” the employee is by her/his job.
  • Life Satisfaction: A general measure of
    personal well-being or quality of life. 
  • Work Distress: Concentrates on the employee's
    sense of "dread" about going to work.

How do these results affect the workplace? Chesnut Global Partners, the Workplace Outcome Suite developer, reports, “Absenteeism and presenteeism effects are particularly strong, likely producing cost-savings through productivity enhancements that may exceed the expense of the EAP itself.”

For national study results, review Chesnut Global Partners' 2018 Annual Report.

Our Customers Say it Best

  • NebraskaLand National Bank
    NebraskaLand National Bank

    “Continuum has been such a great benefit for NebraskaLand National Bank. Once a month we offer employees a “Lunch ‘N Learn” where we feature a Continuum HelpNet webinar and provide lunch. We have received great feedback from employees and attendance continues to increase each month.”
    - Stacey Dawkins, Human Resources, NebraskaLand National Bank

  • Lincoln Electric System
    Lincoln Electric System

    “Continuum is a great resource for LES. They proactively provide workshops to address issues in today's work environment and customized on-site training. Their staff has been helpful and effective.”
    - Julie Panko Haberman, supervisor, Learning & Development, Lincoln Electric System

  • Duncan Aviation

    "We look to Continuum as a strategic partner, in helping our employees cope with stress at work and at home, which leads to improved work performance, decreased absenteeism, and greater workforce retention."
    - Leon Holloway, Team Member Services Manager, Duncan Aviation

  • Assurity Life Insurance
    Assurity Life Insurance

    "Continuum is part of Assurity's high performance culture. Trust has been created for associates who use their services for personal life issues but also for work issues whether they refer themselves or a supervisor refers them. Continuum's expertise demonstrated by all staff aligns to our mission and values and helps associates understand there are resources available for them and their families. The value the Assurity Team receives from Continuum is a measure of performance and risk management. I have worked with them for over 20 years and would choose them over the other two employee assistance programs that I have worked with."
    - Jan Zoucha, Assurity Life Insurance

  • NE State College System
    NE State College System

    "The Nebraska State College System has been very pleased with the services we've received from Continuum. Continuum's experience and expertise have served our employees and College administrators very well. Continuum is extremely responsive and skilled at coaching, consulting, and providing a variety of employee assistance services. In addition, our employee feedback from training sessions has been very positive."
    - Kristen Petersen, General Counsel & Vice Chancellor, NE State College System

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