TRAINING PROGAMS
Continuum provides tailored training formats that can range from “stand-up” programs held on site at your workplace or at our training facilities, to webinars and online skill builders. On-site trainings are tailored to your participants and many can be designed as Lunch and Learns or 1–2 hour interactive programs.
Alcohol & Drugs
Continuum EAP is an important partner in assisting organizations with their efforts to improve safety and productivity by addressing substance abuse issues.
We provide alcohol and drug training programs designed to assist you in implementing alcohol/drug policies or drug testing programs, meet DOT supervisory training requirements for supervisors or simply provide credible alcohol/drug education information to all employees.
Communication
We cannot NOT communicate. By our very nature, we are always communicating something- even when we are silent. Many variables can impact how well we send and receive messages. The diversity of the workforce and the different communication styles individuals bring to the workplace increase the odds for miscommunication. Effective communication throughout an organization is a key to success.
Continuum EAP offers trainings to help employees at all levels achieve effective and professional business communication.
Conflict Management
Conflict is inherent in the workplace where people with different attitudes, beliefs, values and needs are brought together. When not managed, conflict can lead to destructive behavior and negative consequences for individuals and the organization as a whole.
Continuum EAP’s trainings help companies promote positive work relationships, productive work teams, and cope with conflicts that arise between employees.
Customer Service
Consistently maintaining excellent customer service can give organizations an edge over their competitors. Many successful companies promote great internal as well as external customer service.
Continuum EAP offers a variety of training programs designed to assist your supervisors and employees gain the skills and confidence to provide great customer service even when dealing with difficult people and uncomfortable situations.
Dealing with Change
In today’s fast paced world, change is inevitable. More than ever, companies must change quickly in order to remain viable in an extremely competitive market. Mergers, acquisitions, downsizings, and reorganizations are routine occurrences. Change itself is not inherently good or bad. However, our attitudes and responses to change largely determine how successfully we adjust and move forward.
Continuum EAP offers trainings to help your supervisors and employees manage and adapt to the myriad of changes they face.
Employee Assistance
Continuum EAP offers a wide array of programs and services for your employees, their families, and your organization. Being aware of and understanding the resources that are available to your employees and supervisors is a great way to most effectively utilize your Employee Assistance Program. These presentations are tailored to meet your company needs and help promote the services of Continuum EAP.
Harassment in the Workplace
Creating a safe and welcoming environment is an important focus for any company interested in attracting and retaining quality employees. Effectively communicating your workplace culture and your expectations for professional and respectful behavior are critical components.
Continuum EAP has training programs to assist you in your efforts to be compliant with federal and state regulations, educate supervisors about their role and inform employees of their rights and responsibilities.
Multi-generational Workforce
Today’s workforce is multi-generational. Each generation has different ideas about what work means and different mindsets about what is effective communication. These trainings provide employees and supervisors with a deeper understanding about the differences, how these differences impact perceptions, and provide tools to help your organization become more harmonious, productive, and mutually respectful.
Performance Management
A supervisor’s job consists of getting work done through others. It requires a number of different skills as well as an understanding of human nature. Fortunately, these skills can be taught.
Continuum EAP has programs ranging from the basic skills and tasks of performance management to enhancing the leadership skills of experienced supervisors.
Team Building
Whether an organization utilizes formal teams or basic work groups, employees must work well together and support the goals of their department and company as a whole. Successful team building can have far reaching ramifications in your organization.
Continuum EAP has programs to assist team leaders be most effective. Other team building programs allow employees to get to know each other’s strengths and weaknesses and improve the way team members interact and solve problems.
Wellness in the Workplace
Providing resources to help keep your employees healthy and happy can also help them be more productive. Continuum EAP offers fun and interactive wellness presentations that provide valuable information about personal wellness on a variety of topics.
