Client Services Coordinator
Job Title: Client Services Coordinator
Job Type: Full-Time (40 hours/week)
Salary Range: $35,000–$50,000/year (based on education and experience)
About Continuum:
Continuum is a trusted provider of high-quality Employee Assistance Program (EAP) services that support employee well-being and workplace success. Our team is committed to helping individuals navigate personal and professional challenges with compassion, professionalism, and care.
Position Summary:
We are seeking a highly organized and personable Client Services Coordinator to be the welcoming first point of contact for individuals accessing EAP services. This vital position supports the smooth intake, coordination, and follow-up of services and plays a key role in ensuring a positive client experience from start to finish.
Key Responsibilities:
- Engage with clients via phone, email, and chat to guide them through available services.
- Schedule appointments with staff and affiliate counselors, wellness coaches, and legal/financial professionals.
- Maintain accurate client records and ensure all required intake and scheduling data is completed.
- Coordinate and manage requests for legal, financial, and work-life resources.
- Follow up with clients and affiliate providers to confirm connections, resolve concerns, and ensure service quality.
- Send appointment reminders and engagement surveys.
- Handle incoming calls and greet clients with professionalism and warmth.
- Support provider network management by maintaining updated records, assisting with outreach, and building positive relationships.
- Monitor provider availability and help coordinate referrals as needed, including virtual service options.
Qualifications:
- Strong preference for a Bachelor’s degree in Psychology, Social Work, Human Development, Human Services, or related field.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced, client-centered environment.
- Comfort using scheduling software and client databases
- Demonstrated ability to handle sensitive and confidential information appropriately.
- Experience working with diverse populations and a genuine interest in helping others.
What We Offer:
- A supportive, mission-driven team environment.
- Competitive salary based on experience and education.
- A strong benefits package, including health, dental, and vision insurance, paid time off, retirement contributions, and professional development support.
- Training and opportunities for growth within the organization.
- Meaningful work that makes a difference in people’s lives.
