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Performance Management Referrals

Performance Management Referrals

Performance Management Referrals, commonly referred to as formal EAP referrals ― or as we like to call them, Work Performance Improvement Coaching cases ― are based upon a pattern of unacceptable work performance. Our Work Performance Improvement Coaching services can help employees make needed changes in their performance. Examples of issues we can help with include:

Work-quality problems: Missed deadlines, errors
Attendance/Tardiness: Abuse of breaks
Conduct/Appearance: Conflict, hygiene issues, judgment
Attitude/Demeanor: Complaints from co-workers, customers, overreactions to feedback, etc.

We begin by assessing each employee's situation, identify their unique needs, and then help them create an action plan for improvement.

Click on the picture below to view a Continuum video from Susan Merwick on the 3 "R's" of Management Referral

Our Customers Say it Best

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    NebraskaLand National Bank
    NebraskaLand National Bank

    “Continuum has been such a great benefit for NebraskaLand National Bank. Once a month we offer employees a “Lunch ‘N Learn” where we feature a Continuum HelpNet webinar and provide lunch. We have received great feedback from employees and attendance continues to increase each month.”
    - Stacey Dawkins, Human Resources, NebraskaLand National Bank

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    Lincoln Electric System
    Lincoln Electric System

    “Continuum is a great resource for LES. They proactively provide workshops to address issues in today's work environment and customized on-site training. Their staff has been helpful and effective.”
    - Julie Panko Haberman, supervisor, Learning & Development, Lincoln Electric System

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    Duncan Aviation

    "We look to Continuum as a strategic partner, in helping our employees cope with stress at work and at home, which leads to improved work performance, decreased absenteeism, and greater workforce retention."
    - Leon Holloway, Team Member Services Manager, Duncan Aviation

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    Assurity Life Insurance
    Assurity Life Insurance

    "Continuum is part of Assurity's high performance culture. Trust has been created for associates who use their services for personal life issues but also for work issues whether they refer themselves or a supervisor refers them. Continuum's expertise demonstrated by all staff aligns to our mission and values and helps associates understand there are resources available for them and their families. The value the Assurity Team receives from Continuum is a measure of performance and risk management. I have worked with them for over 20 years and would choose them over the other two employee assistance programs that I have worked with."
    - Jan Zoucha, Assurity Life Insurance

  • The NE State College System has been…
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    NE State College System
    NE State College System

    "The Nebraska State College System has been very pleased with the services we've received from Continuum. Continuum's experience and expertise have served our employees and College administrators very well. Continuum is extremely responsive and skilled at coaching, consulting, and providing a variety of employee assistance services. In addition, our employee feedback from training sessions has been very positive."
    - Kristen Petersen, General Counsel & Vice Chancellor, NE State College System

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