Leon Holloway provides a first-class look at Duncan Aviation

Leon Holloway provides a first-class look at Duncan Aviation

Approaching six years of leadership as the manager of Team Member Services for Continuum member company Duncan Aviation, Leon Holloway has also dedicated his talent and experience in human resources as a Continuum board member. Serving a multi-faceted role at Duncan Aviation, the largest privately owned business jet support facility in the world, Leon shares what makes Duncan Aviation an industry leader, and the benefits of a collaborative partnership with EAP.

What’s the story behind how you became a Continuum EAP board member?
I met Continuum’s Executive Director, Gail Sutter, while working for a small manufacturer in Waco, Nebraska. At that time we were looking to add an EAP to our benefits portfolio. Our paths intersected while I was serving on the LHRMA and the Economic Development boards. Once I started at Duncan Aviation, who utilized Continuum EAP, she asked if I would serve on the Continuum Board. I was honored to accept.

How would you describe Duncan’s company culture?
I believe culture is hard to define. It’s our core values and beliefs that shape employee satisfaction, relationships, etc. to be the best in our industry. Our workforce is very diverse, but we hold a common thread that ties us together to do the right thing with a professional, positive attitude. Our team members care about our customers and they are mindful to create an exceptional experience each and every time.

What makes employees of Duncan Aviation unique?
Our workforce encompasses a broad spectrum of career opportunities. Our company vision is to create an environment where the best people come, grow, and stay. We hire and retain the most qualified and experienced team members in our industry. The quality, integrity, knowledge and commitment of our team members separates Duncan Aviation from our competition. We strive to have employees look at their work as a career, not a job.

What does Duncan Aviation view as the most important element of its success?
Our customers, business aircraft operators, and obviously, our team members. We have a strong leadership team with the right vision to strategically lead the company into the future. Never deviating from our core values and keeping quality of service and safety a main priority. Investing in the future of our team members and infrastructure will continue our growth potential to meet the needs of our customers.

How does your company contribute to its employees’ personal and professional development? How does Continuum EAP support that?
We invest nearly 6 million dollars in the development and training of our team members. Employee development creates a learning culture in the organization where every employee is motivated to learn new skills and acquire new learnings. Continuum continues to be a partner over the years to assist our team members in meeting training and development initiatives.

Our Customers Say it Best

  • MacPractice, Inc
    MacPractice, Inc

    "The support and assistance Continuum provides to our employees, their families, and to our company is invaluable. We are proud to partner with them in providing our staff with such a tremendous resource."
    - Loretta Young, Director of Human Resources, MacPractice, Inc.

  • Hexagon Lincoln
    Hexagon Lincoln

    “Hexagon views Continuum EAP as a key business partner and a valued resource for our employee populace. Continuum provides high-quality — and confidential — educational and counseling services for “Team Hexagon.” The professional staff is always available and willing to help at a moment’s notice.”
    - Matt Becker, Human Resources Manager, Hexagon Lincoln

  • NebraskaLand National Bank
    NebraskaLand National Bank

    “Continuum has been such a great benefit for NebraskaLand National Bank. Once a month we offer employees a “Lunch ‘N Learn” where we feature a Continuum HelpNet webinar and provide lunch. We have received great feedback from employees and attendance continues to increase each month.”
    - Stacey Dawkins, Human Resources, NebraskaLand National Bank

  • Lincoln Electric System
    Lincoln Electric System

    “Continuum remains proactive in offering monthly workshops that address what organizations are currently experiencing in today’s work environment. They are also a great resource when wanting to bring customized training onsite to address topics relevant to the larger employee population. The Continuum staff has been professional, helpful, cooperative and effective.”
    - Anita Schinstock, Learning & Development, Lincoln Electric System

  • Duncan Aviation

    "We look to Continuum as a strategic partner, in helping our employees cope with stress at work and at home, which leads to improved work performance, decreased absenteeism, and greater workforce retention."
    - Leon Holloway, Team Member Services Manager, Duncan Aviation

  • Union Bank and Trust
    Union Bank and Trust

    "Continuum EAP's dedication to providing a vast array of personalized services to our employees and their family members is invaluable. Their response time, individualized attention, and thoroughness to make our employee's personal and professional health and well-being a top priority is superior."
    - Chad Thies, Vice President, Union Bank & Trust

  • Assurity Life Insurance
    Assurity Life Insurance

    "Continuum is part of Assurity's high performance culture. Trust has been created for associates who use their services for personal life issues but also for work issues whether they refer themselves or a supervisor refers them. Continuum's expertise demonstrated by all staff aligns to our mission and values and helps associates understand there are resources available for them and their families. The value the Assurity Team receives from Continuum is a measure of performance and risk management. I have worked with them for over 20 years and would choose them over the other two employee assistance programs that I have worked with."
    - Jan Zoucha, Assurity Life Insurance

  • NE State College System
    NE State College System

    "The Nebraska State College System has been very pleased with the services we've received from Continuum. Continuum's experience and expertise have served our employees and College administrators very well. Continuum is extremely responsive and skilled at coaching, consulting, and providing a variety of employee assistance services. In addition, our employee feedback from training sessions has been very positive."
    - Kristen Petersen, General Counsel & Vice Chancellor, NE State College System

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